Privacy Policy of Autoboutique Leimbergen

Version March 27, 2023

This privacy policy governs the processing of your personal data by Autoboutique Leimbergen bv, Gentsesteenweg 183-187, 9300 Aalst, with company number BE 0766.563.086 (hereinafter: Autoboutique Leimbergen).

Please read this privacy policy carefully. It contains essential information about how your personal data is processed and which cookies are used. By sharing your personal data on our Website (autoboutiqueleimbergen.be), contacting us by email or telephone, or submitting a question/complaint, you acknowledge that you have read this privacy policy.

Article 1 – What personal data do we process?

1. Autoboutique Leimbergen processes your personal data as part of its operations. This includes:
• Cookies: your IP address and details about your visit to our Website;
• Ordering (pre-order, second chance and return): when placing an order on the Website: your first and last name, company name and VAT number (if applicable), address, email, and phone number;
• Reservations: when making a reservation on the Website: your first and last name, company name and VAT number (if applicable), email, and phone number;
• Account: when creating an account: your first and last name, company name and VAT number (if applicable), address, password (encrypted), reference numbers, email, and phone number;
• Customer service: when registering or filling out a form: your first and last name, email, and any additional data you voluntarily provide;
• Job application: via the online form: your first and last name, email, CV, and any other details you provide voluntarily;
• Contact: when you call or email us: your email and/or phone number and any data you disclose yourself;
• Mailing: when signing up for our newsletter: your email address;
2. Autoboutique Leimbergen may collect your personal data in various ways:
1. Through your registration and use of the Website;
2. Our Website uses cookies and similar technologies to collect personal data. Click here for more information.

Article 2 – How do we use your personal data?

1. General purposes:

Autoboutique Leimbergen will only use your personal data for:

• Cookies: To operate and improve our Website and include personal data in anonymous statistics, based on your explicit prior consent;
• Customer service, Applications, and Contact: To respond to questions and requests for information, based on the service you requested;
• Ordering and Reservations: To deliver and invoice the products or services you requested, based on contractual necessity, legal obligation, or Autoboutique Leimbergen's legitimate interest;
• Account: To store data from past orders or reservations, returns or cancellations, and personal details, based on your explicit prior consent when creating an account;
• Mailing and Ordering: For direct marketing, newsletters, promotions, based on our legitimate interest for existing customers, or your explicit prior consent if you are not a customer yet. You may unsubscribe at any time via the opt-out in our emails or by contacting us directly;

Article 3 – How we share your data with third parties

If we ever cease or transfer our operations, such as due to bankruptcy or a business sale, your personal data may be transferred to third parties who take over all or part of our activities. Autoboutique Leimbergen will, where possible, inform you beforehand, although this may not always be technically or commercially feasible.

In rare cases, we may be legally required to disclose personal data by court order or to comply with regulations. Where possible, we will inform you in advance, unless prohibited by law.

We may share your data with third parties involved in processing your order or reservation (e.g., software/cloud providers, financial partners, logistics providers). An up-to-date list is available upon request. We always ensure appropriate security measures, including data processing agreements when necessary.

We strive to use European suppliers and to keep your data within Europe. If we use non-European parties, we ensure your data is equally protected, for example by concluding Standard Contractual Clauses and providing additional safeguards.

Article 4 – How long do we retain your personal data?

We retain your data as long as necessary for the purposes of processing:

• Customer data (Account): If you do not place an order for 5 years, we delete your customer data;
• Billing data (Ordering): For legal reasons, we retain billing information for 10 years after the last invoice year;
• Newsletters: If you're a customer, we retain your data for 2 years after your last order. If you're not a customer but subscribed, we retain it until you withdraw consent;

Article 5 – Your rights

You have the right to access your personal data at any time and request a copy. You can also request correction or deletion in certain cases. Under GDPR, you can request restriction of processing or object to it if you have serious and legitimate reasons that outweigh our need to process. You also have the right to object to direct marketing at any time. You can request your data in a digital, readable format and have it transferred to another provider.

You may exercise your rights by email, by post at Gentsesteenweg 183-187, 9300 Aalst, or by phone at +32 495 258 568 (Luc).

If we fail to act on your request within 30 days, you may lodge a complaint with the Belgian Data Protection Authority:

DPA/GBA
Rue de la Presse 35
1000 Brussels
Phone: +32 (0)2 274 48 00
Email: contact@apd-gba.be

You may also bring a claim before the civil court to seek compensation.

Article 6 – How do we secure your personal data?

We have implemented appropriate technical and organizational security measures. Autoboutique Leimbergen is not liable for any direct or indirect damage resulting from unlawful or improper use of personal data by a third party.

Article 7 – Cookies

Our Website uses cookies and similar technologies. These help us improve your experience and optimize our Website. Only strictly necessary cookies are placed without prior consent. All other cookies require your consent.

Click here for more information about cookies and how to delete them.